The 10-day return policy applies only to the AI Nail Light, AI Wireless Keyboard, Nail Machine , and Armrest in Japan. This policy does not apply to other products or regions.
Returns Policy
[Regarding returns and exchanges]
We accept returns and exchanges within 10 days of receiving the product.
The return procedure is as follows:
◆ 10-day return policy
◆Return procedure:
- Return your item to the following address:
Belle Maison Ikebukuro 802, 1-2-6 Ikebukuro, Toshima-ku, Tokyo 170-0014
TEL: 070-6556-5888 (Contact: ONAILJP)
*Please choose a convenient logistics company and send it to us cash on delivery. We will cover the shipping costs. - Please contact our after-sales service department and fill out the necessary information on the [Return/Exchange Application Form] below.
- Once we have confirmed your return information, we will complete the refund process within 5-7 business days.
- Please apply for a product exchange by clearly stating the reason for the exchange. After receiving the returned product, we will ship a new product and contact you by email within 5-7 business days.
[Note]
Please note that we cannot accept returns or exchanges if 10 days have passed since the product arrived, unless there is a quality problem.
*When returning an item, please be sure to include the box and instructions in good condition.
(If the box is not available, we cannot accept returns.)
[Return address]
Belle Maison Ikebukuro 802, 1-2-6 Ikebukuro, Toshima-ku, Tokyo 170-0014
Tel: 070-6556-5888
Person in charge: ONAILJP
