The 10-day return policy is only applicable in Japan and applies to the AI Nail Light, AI Wireless Keyboard, and Armrest. This policy does not apply to other products or regions.
Returns Policy
[Returns and exchanges]
We accept returns and exchanges within 10 days of receiving the product.
The return procedure is as follows:
◆ 10-day return policy
Return procedure:
- Returning your item Please return your item to the following address:
〒170-0014 Tokyo, Toshima-ku, Ikebukuro 1-2-6 Belle Maison Ikebukuro 802
TEL: 070-6556-5888 (Contact: ONAILJP)
*Please choose a logistics company that is convenient for you and send it to us cash on delivery. We will cover the shipping costs. - Please contact our after-sales service and fill out the necessary information on the [Return/Exchange Application Form] below.
- Once we have confirmed your return information, we will complete the refund process within 5-7 business days.
- Please apply for a product exchange with a clear reason for the exchange. After receiving the returned product, we will ship a new product within 5-7 business days and contact you by email.
[Note]
Please note that we cannot accept returns or exchanges if more than 10 days have passed since the product arrived, unless there is a quality problem.
* When returning an item, please be sure to include the box and instructions in good condition.
(If the box is not available, we cannot accept returns.)
[Return address]
〒170-0014 Tokyo, Toshima-ku, Ikebukuro 1-2-6 Belle Maison Ikebukuro 802
Tel: 070-6556-5888
Person in charge: ONAILJP